Online Talent Platforms, Labour Market Intermediaries and the Changing World of Work

This report was commissioned jointly by the World Employment Confederation-Europe (WEC-Europe) and UNI Europa in the framework of the European Sectoral Social Dialogue on temporary agency work, which aims to investigate the development of the online talent platform economy and the new forms of work that are accompanying it. The WEC-Europe brings together 29 national federations of the private employment services industry in Europe, and seven of the largest, multinational companies providing temporary workers. UNI Europa, which is headquartered in the Brussels, is the European trade union federation for 7 million service workers, representing 272 national trade unions in 50 countries.

The research for this study was conducted by CEPS, together with the Institute of Labour Economics (IZA). Technological progress has enabled new forms of work, which are characterised by high levels of flexibility, new opportunities for labour market participation through diverse forms of work and challenges linked to existing definitions of employment relationships. This study investigates the growth of the online talent platform economy and the new forms of work it has spawned. It examines the size and structure of the online talent platform economy, with a focus on employment and its labour market effects. The study further analyses access to social protection and training for labour suppliers, and the applicable (regulatory) frameworks. These same issues are also considered for temporary work agencies and their workers, and a comparison is drawn between the two.


Author(s) K. Lenaerts, Z. Kilhoffer, W.P. de Groen, R. Bosc, N. Salez, W. Eichhorst, M. Ody, N. Askitas, N. Meys
Language English
Year of publication May, 2018
Publisher Centre for European Policy Studies (CEPS), Brussels
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